Due to unforeseen circumstances, delays may happen due to a number of reasons. We'll keep you in the loop along the way.

Shipping destinations:

We ship Canada wide. If you're not in Canada - give us a call on +1 416 967 8244 for pricing.

Tracking:

We will provide the tracking number by email once it's ready

Shipping times:

There are a variety of circumstances for shipping. If an order says in stock, we usually ship it out from our Toronto warehouse within 2 business days. If it is pre-order, we will give an estimate for when the board is back in stock, then forward on once it's back.  

With some boards, we may ship from Vancouver, that will be determined by your geographical location and which board you have ordered. Give us a call on +1 416 967 8244 to get the most up-to-date shipping information during business hours.

Shipping cost:

Tax, duties and shipping is included - we like to keep it simple. 

Damaged in delivery:

It's important to let us know within 48 hours of delivery if there is any damage to the packaging or items themselves. Most shippers have a 48-hour window to make claims.  We can't make any promises after this time has elapsed. 

We're here to help!

Your 100% satisfaction is important for us. We offer a 30-day Return & Exchange Policy:

• If a product gets damaged or is faulty upon delivery - we offer a 100% refund. Please let us know within 48 hours if it was damaged in transit.
• Timing: we also extend a 30-day return and exchange policy should you not be satisfied.
• To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@thesupoutlet.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We'll provide you with instructions on where to send the returned package. We strongly advise you to get proof of postage when sending in returns to avoid a "lost package" situation.
• Please note that you will be responsible for shipping costs of any returned items.
• When the returned item is received and inspected, you'll receive a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to the original card or the original payment method within 3-5 business days (bank dependent).

Here's the bottom line...

Why is your price so competitive compared to other retailers?

We have special channels with manufacturers, logistics and service providers. We try to be smart with our overheads and pass those savings on to you.

Does the price include tax?

It includes tax, duties, fees, shipping - we know what it's like to buy things on the internet. You do SUP, we'll do the maths

What's the catch?

No catch, we'll do our utmost to be honest, act with integrity and deliver an affordable deal.

How can we communicate

How can we get in touch?

There's many ways to reach out to us - chat, phone, social media, email

When can I expect a response?

We'll endeavour to respond as promptly as possible. Our team operate on EST.

Is there anything else I need to worry about?

Basically, no. Just sit back, relax and wait for the SUP board to arrive at your doorstep. Should you have any questions or concerns, send us a message through the chat box in the bottom right hand corner or email us at info@thesupoutlet.com, we will get back to you within one business day (likely much sooner).

No, really what is SUP?

What's the difference between an all around SUP and a touring SUP?

An all around SUP board has a rounded nose, which makes it easier to balance and maneuver. While the touring board has a pointed nose, making it best for speed, racing and long distance paddle boarding. Check specs on detailed product page

What else is included in the sup set?

Each sup set includes a sup board, paddle, pump, fins, ankle leash, repair kit, phone pouch and a backpack.

Still curious about SUP?

SUP stands for Stand Up Paddle board - it's an acronym. It's a fun water activity that was born from surfing in Hawaii. You can tour, do yoga, fish, surf....